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S.S.S

How far in advance should I book my private transfer?

We recommend booking your private transfer as early as possible. Early booking is especially helpful during peak seasons, public holidays, and weekends to ensure the most suitable vehicle can be arranged for your journey. Last-minute transfer requests may also be accommodated depending on vehicle availability.

Are your private transfer prices fixed?

Yes. Once your reservation is confirmed, the transfer price is agreed in advance, so you know the cost of your journey before you travel. The final price is determined according to the route, vehicle type, and any additional services requested.

What happens to my private transfer if my flight is delayed?

If you provide your flight details when booking, your flight status will be monitored. In case of a delay, your pickup time will be adjusted according to the updated arrival time. This means you do not need to make a new transfer reservation because of a flight delay.

How will I find my driver or meet & greet team at Istanbul Airport?

After arriving at Istanbul Airport (IST), please proceed to Exit Gate 13. You will see a meeting sign marked “PLUS”. Simply show your reservation details to our team member waiting next to the PLUS sign. After your reservation is checked, our team member will welcome you and personally escort you to your private transfer vehicle.

Photos of the meeting point and a step-by-step video guide will be sent to you by our team via WhatsApp or email as soon as possible after your reservation.

How will I find my driver or meet & greet team at Sabiha Gökçen Airport?

After arriving at Sabiha Gökçen International Airport (SAW), please exit the terminal and proceed to Column No. 9. You will see a sign marked “MED Welcome Service” next to the column, where our meet & greet team will be waiting for you.

Simply show your reservation details to our team member. Once your reservation has been checked, our team will welcome you and escort you to your private transfer vehicle.

Photos of the meeting point and a step-by-step video guide will be sent to you by our team via WhatsApp or email as soon as possible after your reservation.

Is your airport transfer private or shared with other passengers?

Our airport transfer service is completely private. The vehicle you book is reserved exclusively for you and the guests included in your reservation. We do not pick up other passengers or operate the service as a shared shuttle. This allows you to travel directly from the airport to your destination in comfort and privacy.

Can I book both my arrival and return airport transfers at the same time?

Yes. You can book your arrival and return airport transfers together in the same reservation. Simply provide us with your return flight details, and our team will arrange a suitable pickup time based on your flight departure time and pickup location. Your transfer details will then be shared with you before your journey.

Can you provide a baby or child seat for my transfer?

Yes. We can provide a baby or child seat upon request for guests travelling with children. Please let us know your child's age when making your reservation so that the appropriate seat can be prepared in the vehicle before your transfer.

How much luggage can I bring, and which vehicle is suitable for me?

Luggage capacity depends on the vehicle type and the number of passengers travelling. When making your reservation, we recommend providing the number of passengers, number of suitcases, and details of any special items such as a stroller, golf bag, or oversized luggage. Our team will use this information to arrange the most suitable vehicle for your journey, helping ensure a comfortable transfer without luggage capacity issues.

Can I book a last-minute airport transfer?

Yes. We can accept last-minute airport transfer bookings, subject to vehicle availability. However, during peak seasons, weekends, and public holidays, we recommend booking as early as possible. For urgent transfer requests, you can contact our team via WhatsApp to quickly check vehicle availability.

Are highway and bridge tolls included in the transfer price?

The services included in your transfer price are clearly stated in your booking confirmation. You can ask our team in advance about highway, bridge, tunnel or parking charges that may apply to your route, so you know the pricing details before your journey begins.

Can I hire a car with a driver by the hour?

Yes. Depending on your requirements and vehicle availability, we provide hourly car-with-driver services. This option is ideal for business meetings, shopping, restaurant visits, city transportation or guests who need to visit multiple locations during the day.

Can I hire a private chauffeur for a full day?

Yes. With our full-day chauffeur service, your vehicle and professional driver remain available according to your planned service period. It is ideal for sightseeing, business schedules, shopping, private events and multiple stops throughout the day.

Can my driver wait for me during sightseeing or a meeting?

Yes. If you have booked an hourly or full-day chauffeur service, your driver can wait for you according to your itinerary during the booked service period. You can continue your journey when your meeting, restaurant visit, shopping or sightseeing stop is finished.

Can I create my own itinerary?

Yes. You can create your own itinerary for your private chauffeur service. Simply share the places and stops you would like to visit with our team, and we can arrange the transportation according to your travel plan.

Do you provide hotel-to-hotel private transfers?

Yes. In addition to airport transfers, we provide private transportation between hotels, residences and other accommodation locations. Simply provide your pickup and destination addresses when booking.

Do you provide transfers to and from Galataport cruise terminal?

Yes. We provide private transfers between Galataport and Istanbul Airport, Sabiha Gökçen Airport, hotels and other locations in Istanbul. Suitable vehicles can be arranged according to the number of passengers and amount of luggage.

 

Do you provide intercity private transfers from Istanbul?

Yes. We provide intercity private transfers from Istanbul on the routes we serve. Your journey is arranged with a private vehicle and professional driver. Share your destination, travel date, passenger number and luggage details with our team to check availability and pricing.

Can I book a private chauffeur for multiple days?

Yes. Depending on your itinerary and vehicle availability, a private chauffeur can be arranged for multiple days. This option is particularly convenient for business trips, family holidays and itineraries involving several destinations.

Do you provide chauffeur services for business and corporate travellers?

Yes. We provide professional chauffeur services for business travellers, executives and corporate guests. Airport pickups, meetings, hotel transfers, events and daily transportation schedules can be arranged according to your itinerary.

Can you provide transfer vehicles for large groups?

Yes. We can arrange suitable vehicles for families, groups of friends, corporate teams and larger parties according to passenger and luggage requirements. Please provide the total number of passengers and luggage when booking so the appropriate vehicle can be arranged.

What vehicle options do you offer?

We offer different premium vehicle options depending on the service, passenger number, luggage requirements and availability. Mercedes-Benz Vito, V-Class, Sprinter and premium sedan options can be arranged depending on your booking. Our team will help you select the most suitable vehicle.

Can I change the details of my reservation?

Yes. If your pickup time, flight details, hotel or destination address changes, please contact our team as early as possible. Requested changes will be reviewed according to operational and vehicle availability.

How can I contact you if I need help with my reservation?

If you need assistance before or during your journey, you can contact our team via WhatsApp, phone or email. Our operations team can assist you with flight changes, pickup details, meeting point information and other questions regarding your transfe

How can I pay for my transfer?

You can pay for your transfer in cash directly in the vehicle upon arrival. We accept cash payments in Euro (EUR), US Dollar (USD), British Pound (GBP), and Turkish Lira (TRY).

If you prefer to pay online before your arrival, simply contact our team in advance. Our team will assist you with the online payment process and provide the necessary information.

Can I receive a receipt or invoice for my payment?

Yes. A receipt or invoice can be provided upon request for your service and payment. If you require an invoice, please share the necessary billing details with our team during the booking process or after the service has been completed.

Do you provide invoices for corporate bookings?

Yes. We can provide corporate invoices for transfer and chauffeur services booked by companies and business clients. Simply provide your company name, tax information and required billing details when making the reservation. Our team can assist with business travel, executive transfers, airport pickups and other corporate transportation services.

How long does a private transfer from Istanbul Airport to Taksim take?

The travel time from Istanbul Airport (IST) to Taksim by private transfer depends on traffic, time of day and road conditions. Istanbul traffic can significantly affect journey times, particularly during peak hours. With a private transfer, you are picked up from the airport and driven directly to your hotel or specified address in Taksim.

 

How long does a private transfer from Istanbul Airport to Sultanahmet take?

Travel time from Istanbul Airport (IST) to Sultanahmet varies depending on traffic conditions and the time of day. Journey times may be longer during Istanbul's peak traffic hours. A private airport transfer provides direct transportation from the airport to your hotel or accommodation in Sultanahmet.

How early should I leave my hotel for Istanbul Airport?

Your pickup time for Istanbul Airport (IST) should be planned according to your hotel's location, flight departure time, whether you are travelling internationally or domestically, and expected traffic conditions. Share your flight details and pickup address with our team when booking, and we can help you plan a suitable pickup time. Extra travel time is recommended during peak traffic hours.

Will my driver wait if passport control or baggage claim takes longer than expected?

Yes. When you provide the correct flight details with your reservation, our team monitors your flight status. If passport control, customs or baggage claim takes longer than expected, there is no need to worry. If you experience a significant delay after landing, we recommend contacting our team via WhatsApp whenever possible.

Do you provide private transfers between Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW)?

Yes. We provide private airport transfers between Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW). This service is particularly useful for passengers connecting between flights at Istanbul's two airports. As travel time can vary significantly depending on traffic conditions, it is important to allow sufficient time between your flights.

Can I book a private airport transfer if my flight arrives late at night in Istanbul?

Yes. Private transfers can be arranged for late-night and early-morning arrivals at Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW). Please provide your flight number and scheduled arrival time when booking so our team can arrange your transfer according to your flight details.

Which vehicle should I book for an Istanbul Airport transfer if I have a lot of luggage?

If you are travelling with a large amount of luggage, the vehicle should be selected based on both passenger and luggage capacity. When booking, tell our team the number of passengers and suitcases, including any oversized items, strollers or golf bags. We can then help arrange a vehicle suitable for both your group and luggage.

Is it better to hire a car with a driver for a few hours in Istanbul or take separate taxis?

If you plan to visit multiple locations, attend meetings, go shopping or want a vehicle to wait between stops, an hourly car-with-driver service can be more convenient. For a single short journey, other transportation options may be suitable. With an hourly chauffeur service, the vehicle and driver remain available according to your booked service period.

I have a 7-hour layover in Istanbul. Can I hire a private driver and see the city?

Yes. If your flight schedule and airport procedures leave enough time, you can hire a private driver in Istanbul and explore the city during your layover. Your chauffeur can pick you up from Istanbul Airport (IST) or Sabiha Gökçen Airport (SAW), provide transportation during your planned itinerary, and return you to the airport in time for your connecting flight.

However, the entire 7-hour layover cannot be used for sightseeing. You should allow time for passport control, baggage procedures, transportation between the airport and city center, Istanbul traffic, and the recommended airport arrival time for your next flight. Share your flight details with our team, and we can help you plan a suitable Istanbul layover transportation itinerary based on the time available.

What is the best transportation option in Istanbul for a family of 5?

The best transportation option for a family of five in Istanbul depends on your itinerary, luggage and whether you are travelling with children. If you are travelling with five passengers and several suitcases, a spacious private transfer or car with a driver can be a convenient option.

With a private transfer, the vehicle is reserved exclusively for your family and is not shared with other passengers. Airport-to-hotel transfers, full-day sightseeing and journeys with multiple stops can all be arranged in advance. If you need a baby or child seat, provide the children's ages when booking. Share your passenger and luggage details with our team, and we can help arrange a suitable vehicle for your family.

Can I hire a private driver to visit multiple attractions in Istanbul in one day?

Yes. An hourly or full-day private driver in Istanbul can be arranged if you want to visit multiple locations in one day. You can be picked up from your hotel, transported between your planned stops and dropped off at your hotel or another preferred location at the end of the service. Istanbul traffic and the locations of the attractions should be considered when planning the itinerary.

I have business meetings at different locations in Istanbul. Can I use the same chauffeur all day?

Yes. A full-day corporate chauffeur service in Istanbul can be arranged for business travellers attending multiple meetings. Your chauffeur can provide transportation between hotels, offices, meetings and event locations during the booked service period. Sharing your schedule in advance helps us plan your daily transportation more efficiently.

 

Can I hire a private driver who will wait for me while I shop in Istanbul?

Yes. You can book an hourly or full-day car with a driver for shopping in Istanbul. Your driver can transport you between shopping malls, stores and different shopping districts and wait for you during the booked service period. This can be particularly convenient if you plan to visit several locations or have multiple shopping bags.

Can I take a day trip from Istanbul to Bursa or Sapanca and return with the same private driver?

Yes. A private day-trip transportation service from Istanbul to Bursa or Sapanca can be arranged. Your driver can pick you up from your hotel or specified address, provide transportation according to the planned itinerary and return you to Istanbul at the end of the day. The route, waiting time and total service duration should be arranged in advance.

We are a group of 8–10 people in Istanbul. Can we book one vehicle for everyone?

Yes. For group transportation, the appropriate vehicle should be selected based on both passenger numbers and luggage capacity. Share the number of passengers, suitcases and any oversized items when booking. Depending on your group, a minibus, Sprinter or another suitable group vehicle can be arranged. Midibuses or coaches can also be planned for larger groups.

Can I book one driver for my entire Istanbul trip?

Yes. Subject to vehicle and driver availability, you can arrange a multi-day private chauffeur service in Istanbul for your entire stay. Airport pickup, hotel transfers, business meetings, shopping, restaurants, sightseeing and other transportation needs can all be organized as part of one travel itinerary.

Simply share your travel dates, hotel details and planned itinerary with our team in advance. We will arrange a suitable vehicle and chauffeur based on your requirements. You may request the same driver throughout your stay, and this can be arranged subject to availability.

What is the best way to get from Istanbul Airport to Taksim?

There are several ways to travel from Istanbul Airport (IST) to Taksim, including taxis, public transportation and private airport transfers. If you are travelling with luggage, children or a group, or simply prefer direct transportation to your hotel, a pre-booked private transfer from Istanbul Airport to Taksim can be a convenient option.

Your vehicle is arranged according to your booking and is not shared with other passengers. After meeting the airport welcome team, you can travel directly to your hotel or specified address in Taksim. Travel time varies depending on Istanbul traffic conditions.

What is the best way to get from Istanbul Airport to Sultanahmet?

You can travel from Istanbul Airport (IST) to Sultanahmet by taxi, public transportation or a pre-booked private transfer. For first-time visitors, families, or travellers with luggage, a private transfer from Istanbul Airport to Sultanahmet provides convenient direct transportation.

After your airport pickup, you will be driven directly to your hotel or accommodation in Sultanahmet. Some streets in the historic district have restricted vehicle access, so your driver may use the closest accessible drop-off point when necessary.

How much does it cost to hire a private driver in Istanbul?

The cost of hiring a private driver in Istanbul depends on several factors, including the service duration, vehicle type, route, mileage, waiting time and your itinerary. Chauffeur services can be arranged by the hour, for a full day or for multiple days.

For an accurate quote, share your travel date, number of passengers, preferred vehicle, pickup location and approximate itinerary with our team. We can then provide pricing based on your specific transportation requirements.

Should I book my Istanbul airport transfer in advance?

Yes, booking your Istanbul airport transfer in advance is recommended, especially during busy travel periods. An advance reservation allows your flight information, passenger and luggage requirements, vehicle selection and airport meeting arrangements to be planned before your arrival.

Last-minute transfers may be available depending on vehicle availability. However, families, large groups, passengers requiring child seats and travellers requesting a specific vehicle type should consider booking as early as possible.

 

Do you provide private transfers from Istanbul Airport to Galataport?

Yes. We provide private transfers from Istanbul Airport (IST) to Galataport Istanbul. After meeting our airport welcome team, you can travel directly by private vehicle to Galataport, the cruise terminal or your hotel in the surrounding area.

Cruise passengers should provide their flight details, cruise departure time, number of passengers and luggage information when booking. This helps our team arrange a suitable vehicle and pickup schedule.

Can I book a private transfer between Istanbul Airport and Sabiha Gökçen Airport?

Yes. We provide private transfers between Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW). The vehicle is reserved exclusively for you and the passengers included in your booking.

As the two airports are located in different parts of Istanbul and journey times can vary considerably depending on traffic, it is important to allow sufficient time between connecting flights. We recommend sharing both flight details when booking.

How can I get from Sabiha Gökçen Airport to Sultanahmet?

You can travel from Sabiha Gökçen Airport (SAW) to Sultanahmet by public transportation, taxi or private airport transfer. A pre-booked private transfer can be particularly convenient for first-time visitors, travellers with luggage and guests who prefer direct transportation to their accommodation.

After your airport pickup, you will be driven to your hotel or accommodation in Sultanahmet. Vehicle access is restricted on some streets in the historic district, so the closest accessible drop-off point may be used when necessary.